The Road Ahead...New Leadership Required

By Mike Moore

We are headed for more trouble as many of you are witnessing and sharing with me daily. The majority of stories shared with me include faltering hopes, negative attitudes and a sense of doom from those on the front lines of business...salespeople. Frustration is mounting among many salespeople that their daily reality and their companies leadership approach aren't aligned.

In fact many salespeople feel their companies leadership is detached from their reality, inside and outside of the factory built housing industry.

We are, and have been, in a transition to a 'new age of business' for many years. As a point of reference, the 'digital age' wasn't a transition to a new economy or age of business it wasn't an age at all. It was the addition of advancing technology to the industrial age. The transition we are in now is a transition as significant as the one from the agricultural age to the industrial age and includes a shift to a 'new economy'. We have been experiencing the pain of this transition since 2008, because it was seen as part of the old cyclical economy instead of a major transition or shift.  

Leaders responded with old solutions to past cyclical downturns, instead of reacting to the transition with new ideas, thinking and actions.

Many business leaders are still suffering from 'economic normalcy bias'...They believe because it's never happened to them before it won't happen now. Their past experience and comfort clouds their vision. It's very much like believing the earth is flat...It didn't make it true, held people back and robbed them from exploring what was possible. It took new thinkers with a vision of a new world and the courage to fail to explore the truth and succeed...Just as it will today.

Too many leaders and almost all followers are waiting for and banking on a recovery that isn't coming...I am not sharing this with you as bad news, it isn't doom and gloom. In fact, this transition is good news! 

Great news in fact for those with clear vision, courage and the right attitudes to take advantage of the opportunities a 'new age of business' presents. The leaders in this 'new age of business' will experience great new successes just as those in the past did.

Struggling with this transition shouldn't come as a surprise though. It happened before. It's hard to be a successful leader from one age to the next because what made you a success in one doesn't assure your success in the next.

Contrary to most I don't believe change is painful...I believe it's the resistance to change that causes the pain. The evidence of this is seen when we embrace change and become reenergized with new vision for the future or resist change and suffer in the fight to maintain our comfort with our status quo and past successes.

The old cyclical economy is broken and there is no recovery coming but there are many opportunities for new leadership to succeed today and in the coming years .

What we are experiencing is different, unique in fact. Changes in demographics, business and work ethics, consumer attitudes, economic debt, technology and globalization have all come together to drive this transition. There will be many winners in the 'new age of business'. The question is will you be one or will you get caught holding on until it's too late?

New thinking, attitudes, skills, actions and leadership will be required for rapid and sustainable success. For those leaders holding on to the old economic model, the temporary short-term successes experienced, read or heard about, just help them hold on to the status quo a little longer and postpone their successful transition. 

For those with vision, who trust their instincts and truly believe people are a businesses greatest asset new achievements and success are just around the corner.

Change, real change, is coming and it's bringing with it new amazing opportunities for those with the courage to truly put people first, hold them to a higher standard, embrace new thinking, celebrate human possibility, take bold new actions. These people will become the 'people first leaders' in the new age of business and begin to write the next chapter in history.

Welcome to the 'people first age of business'.##

Mike Moore is Co-Founder and of President, Making Customers, Inc. Contact Mike at 858-354-2802 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; on the Web at www.makingcustomers.com. For more information on how to make and take the ‘sales attraction potion’ and recover from the ‘virus’, follow Mike and Making Customers at www.makingcustomers.com/MMLive2.html, twitter.com/MikeMoore, www.linkedin.com/in/mmoore1, www.facebook.com/people/Mike-Moore/1056305510 or www.youtube.com/user/makingcustomers?feature=mhw5