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A Cup of Hot Cocoa with...An MHMSM.com exclusive interview with Doug Gorman

1) Who, What and Where: (Your name, and your role/job title at Home-Mart, your association roles, etc.)

Doug Gorman, President, Home-Mart, Inc. Doug says "You are welcome to have the coffee, I will have cocoa. I have never had a cup of coffee in my life."

Manufactured Housing Consensus Committee Member
Appointed by Secretary Mel Martinez in 2001 at the time of its creation.
Currently serve as chair of Regulatory Enforcement Subcommmittee
Manufactured Housing Education Institute board member and past chairman
Manufactured Housing Association of Oklahoma (MHAO) board member and past president
Co-Chairman for The Great Southwest Home Show sponsored by MHAO.

Local non-profit affiliations:
Community Action Project board member
Tulsa Day Center for the Homeless board member
Junior Achievement instructor

2) Background (brief Educational/Professional snapshot before entering the factory-built housing arena):

Doug GormanI went to high school at Campbell High School in Smyrna, Georgia with Julia Roberts. OK, she came through 17 years after me, but we were close. :o) After high school I entered the University of Georgia and pursued a degree in Marketing. I met my wife at Six Flags Over Georgia right after my graduation from high school. Since she had one more year of high school left I drove home every weekend from college to date her. We got married three years to the day after our first date and we both transferred to Georgia State in Atlanta to complete our degrees.

3) When and How: (When and how you got into the Manufactured Housing Industry)

In 1971 my wife and I bought a 12x60 three bedroom front living room from John Moss and Jim Reis at a company called Paramount in Marietta, Georgia. We originally going to buy a 12x52 two bedroom and found out we could get the extra eight feet and the third bedroom for only $800 more. Seemed like a bargain. I added a large covered porch with a storage shed at the end. The house we bought had a lot of proprietary features and was years ahead of industry standards. We were so pleased with the home that I kept bringing other people into the dealership. They finally said look you are selling more homes than we are, why don't you go to work here? My full time job at the time was working the midnight shift as a security guard at Six Flags Over Georgia. Having reluctance to jump into a commission only arrangement, I worked both jobs for about four months. While working both jobs, I was also taking 10 hours of classes at Georgia State University. I was sleeping four hours a day. Two in the morning and two in the evening.

4) What are your personal interests or hobbies? How do you like to spend non-work time?

I am an avid book reader and my wife and I are guilty of having several favorite TV shows we watch together. I do some golf, but very poorly. I like Jeffery Archer (favorite was Kane and Abel), David Baldacci (favorite was Executive Privilege) and I always liked The Firm by Grisham but never got excited over his subsequent books. For business reading I like Michael Gerber's E-Myth.

5) Tell us about your earlier days at Sunrizon and Palm Harbor. A lot of cutting edge items came from those two firms into the manufactured housing world.

In late 1982, Lee Posey and John Moss recruited me to join Palm Harbor as the vice-president of a new division called Magnahome. John had developed a product offering that could allow one to show 96 different floor plans from four homes on display. The concept was incredible then and it would be incredible today. The product was all modular and the four display homes were set up in an environmental setting. John Moss was a huge proponent of environmental displays. I had helped him in that regard since 1974 at Redman Homes.

I was fired at Palm Harbor (not by Lee Posey) in September of 1984. On the day that I was fired I called Mike Bowers who was president of a Palm Harbor affiliate company called Sunrizon Homes. Mike's response to the news of my employment status was to say: "Congratulations! Welcome to the land of opportunity. Can we have breakfast in the morning?". Mike hired me to open sales centers for him in and around Oklahoma City. Later he had me take over sales centers in Eastern Oklahoma which included Tulsa. The Sunrizon product did a great job of having different product lines targeted for different price points. Regardless of the price point Mike always tried to include more value in his home than a competitor's. We utilized a format we called "What's unique about a...?" to emphasize those values.

Sunrizon operated five manufacturing plants all of which were located in the Southwest. The mideighties industry collapse was concentrated in the Southwest where about 75% of the market went away. The market decline along with repurchase obligations associated with some large retailers who in addition to going broke were sold out of trust in the range of hundreds of thousands of dollars each, resulted in Sunrizon going out of business in the summer of 1988. After a brief stint as a vice-president of Tulsa based Lender Service, we opened Home-Mart, Inc. in October of 1988.

Home Mart award sign6) What do you consider the largest challenges facing the industry today?

Availability of money for inventory and retail financing. The appraisal process is also stacked against manufactured housing.

7) What are the biggest challenges to retailers and associations today?

Staying in business. If the associations lose their members you don't end up with a lot of people to "associate". Fewer retailers could doom some state associations. The lack of retailers and state associates then affects the viability of our national trade association.

8) How would you like to see the industry respond to these challenges?

We have statutes on the books now that indicate that GSEs have a "Duty to Serve" the lower end housing markets. We should pursue that requirement through our congressional delegations. The industry has done some positive work with Fannie Mae and with some recent changes from Fannie Mae, the MH Select program may gain some viability.

9) From your perspective, what are some significant initiatives have associations you work with and the Manufactured Housing Consensus Committee undertaken to support the industry?

The Manufactured Housing Institute (MHI) has tried several tactics (Customer Satisfaction Index, national advertising platform) in good faith that for various reasons have not panned out. I do not fault them for the termination of these projects. Obviously some manufacturers opposed these efforts strongly enough to through up a roadblock.

The Manufactured Housing Consensus Committee (MHCC) is unique in history of our country. The committee is the first committee in our history to have been created by statute and is staffed by non-paid volunteers. All 21 members of the committee serve without pay. Every proposed change to the HUD Code has to come before the MHCC and be acted upon. The accumulation of face-to-face meetings in Washington, DC and four hour long conference calls usually takes about a month out of the year for each committee member. Some of the key achievements of the MHCC have been the development of national installation standards, the development of a Dispute Resolution process, over 200 changes to Section 3280 construction standards, and a soon to be implanted process that will make on-site issues related to 3280 a simpler process.

10) What do you think the broader industry can do to improve the climate for Manufactured/Modular Housing today?

Deliver on our promises to our customers. Clayton has taken a major positive step with their recent infomercial.

11) What are your thoughts on promoting an industry-wide image building campaign, ala the RV Industry's noteworthy Go RVing multi-media campaign?

I like the idea. I just don't know who has enough money to fund it. I have seen some very general proposals and liked some parts and didn't like other parts. One proposal I saw included some unfair advantages for part of the industry. Ultimately retail drives the machine (with appropriate financing). If we drive up retail sales all else will follow.

12) Other remarks or comments, industry related. Any Closing thoughts?

We are a great industry staffed with many fine people I have been privileged to meet over the past 38 years. I worry about our shipment numbers getting so low that HUD might make a decision to close down our division. To be successful, we have to increase our focus on our clients and make sure we are providing them value.

Daily Business News Briefs

Modular Housing may Meet Affordable Housing Needs

Modular Housing may Meet Affordable Housing Needs

State College, Pennsylvania community members, gathering to discuss the need for affordable housing in the area, suggested modular housing as a means to meet the challenge. A woman who lives in a subsidized housing community says she spent a long time trying to find suitable lodging. “This was the only place we could find in [...]...

18 Apr 2014

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Stock Markets closed Today

Stock Markets closed Today

The U. S. stock markets are closed today in honor of Good Friday. Exchanges will reopen Monday, April 21 at 9 AM. (Photo credit: Wikipedia.com–New York Stock Exchange)...

18 Apr 2014

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Sun Communities’ Lawsuit against Resident Dismissed

Sun Communities’ Lawsuit against Resident Dismissed

A lawsuit filed by Southfield, Michigan-based Sun Communities, Inc. (SUI) against the owner of a manufactured home in Southwood Village Mobile Home Park alleging the owner did not give Sun an opportunity to match an offer or be the highest bidder has been dismissed. While both sides are barred from discussing the case with the [...]...

18 Apr 2014

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Drew to Release Q1 Financials

Drew to Release Q1 Financials

Elkhart, Indiana-based Drew Industries, Inc. will release its first-quarter 2014 financial results before the market opens on Thursday, May 1, 2014. As marketwatch.com reports, the company will host a conference call later that morning at 11 AM eastern standard time to discuss the results and other business matters. Participation will be limited...

18 Apr 2014

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More Underwater Property Owners Breathing Air

More Underwater Property Owners Breathing Air

In the first quarter of 2014 9.1 million U. S. residential properties representing 17 percent of all properties with mortgages were seriously underwater—defined as the loan amount 25 percent higher than the market value–down from 26 percent one year ago, and a drop from 9.3 million residential mortgages representing 19 percent of all p...

18 Apr 2014

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Legislature may Block Sales Tax on Manufactured Homes

Legislature may Block Sales Tax on Manufactured Homes

The Missouri state department of revenue is set to start collecting sales tax on the sale of manufactured homes due to a recent state supreme court ruling. According to missourinet.com, manufactured homes (MH) are considered personal property, which is subject to sales tax, much as an automobile. There are 217,600 MH in the state, about [...]...

18 Apr 2014

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Former Manufactured Home Sales Employee Arrested

Former Manufactured Home Sales Employee Arrested

The Lake Wales, Florida Police Department has taken Melissa Platt Ginther into custody for allegedly embezzling over $250,000 from Central Florida Manufactured Home Sales. Business owner Pam Thompson contacted authorities who discovered during the course of an investigation that Ginther was said to have falsified documents from 2010 to 2013 in an...

18 Apr 2014

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Skyline Corp. Loses most of Yesterday’s Gains

Skyline Corp. Loses most of Yesterday’s Gains

The three major indexes diverged in today’s trading, as the Dow Jones Industrial Average slipped and the Nasdaq and S&P nudged up slightly. The Dow dropped -16.31 points, -0.10 percent, to close at 16,408.54. The Nasdaq gained +9.29 points, +0.23 percent, to end the session at 4,095.52 while the S&P 500 moved up +2.54 points, [...]...

17 Apr 2014

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Equity LifeStyle Properties Hit with Additional $95.8 Million Damages

Equity LifeStyle Properties Hit with Additional $95.8 Million Damages

Updating a story MHProNews.com posted April 15, 2014 regarding a California court’s $15.3 million compensatory verdict against Equity LifeStyle Properties (ELS) brought by residents of California Hawaiian manufactured home community in San Jose, the same jury has awarded the plaintiffs $95.8 million in punitive damages. As regards the damage...

17 Apr 2014

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Former Detention Center may Become Modular Housing

Former Detention Center may Become Modular Housing

Due to new state regulations that would have driven up the cost to operate the St. James Parish Youth Detention Center in Vacherie, Louisiana, the facility has been unused since June 30 of last year, and the Parish Council has put it up for sale for $2.5 million, according to theadvocate.com. Recent inquiries have centered [...]...

17 Apr 2014

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Housing Starts Rise Modestly

Housing Starts Rise Modestly

The National Association of Home Builders tells MHProNews.com housing starts rose 2.8 percent in March over February to a seasonally-adjusted annual rate (SAAR) of 946,000, up from 920,000 last month. According to statistics released by the Department of Housing and Urban Development (HUD) and the Census Bureau, single-family housing starts rose 6...

17 Apr 2014

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Featured Articles and Reports - April 2014 Vol. 5 No. 7

Prev Next Page:

Your Business Image Matters, and Technology can Help!

Your Business Image Matters, and Technology can Help!

by Brad Nelms Professionalism is an important element for success in any business, including all elements of manufactured housing (MH).  If you doubt that, imagine an hypothetical MH community (MHC) owner... Read more

MARKETING

Get Your Business To The Top Of Google... ...Guaranteed (!?)

Get Your Business To The Top Of Google... ...Guaranteed (!?)

I know what you're thinking.  This sounds too good to be true, right?  Must be a scam, right?  Actually, it's not.  What business wouldn't want to appear at or near... Read more

MARKETING

Three Takes on Tunica 2014!

Three Takes on Tunica 2014!

by Maria Horton, Tammy Fonk and L. A. 'Tony' Kovach After returning home to a swarm of earthquakes in Southern California, I must admit that the rain, thunder and lightning that... Read more

MARKETING

The Newest Chapter in the “Only in California” News

The Newest Chapter in the “Only in California” News

by C. William Dahlin, JD There are many jurisdictions within California that have forms of rent control for mobile home parks. This phenomenon of price fixing has infected many locations within... Read more

COMMUNITY MANAGEMENT & FAIR HOUSING (LEGAL)

Where Are You From?

Where Are You From?

by Nadeen Green, JD Four such innocent words comprising a simple question. And this is a question I have asked of others many times. Travel for work throughout the U.S. in... Read more

COMMUNITY MANAGEMENT & FAIR HOUSING (LEGAL)

The Impact of Dodd-Frank on Manufactured Housing

The Impact of Dodd-Frank on Manufactured Housing

by Harold D. Hunt, PhD New rules mandated by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank) took effect on January 14th and are expected to have a significant... Read more

FINANCING

Dirty Laundry

Dirty Laundry

by Stacey Epperson What is it about dirty laundry we don’t want anyone to see? Mine finds its way to my 50 year old Maytag washer every day. This relic is... Read more

GENERAL MANUFACTURED HOUSING INDUSTRY TOPICS

Controversial New York Times article on 'mobile homes' and 'trailer parks' …

Controversial New York Times article on 'mobile homes' and 'trailer parks' lands Frank Rolfe, Dave Reynolds and Mobile Home University in the Spotlight

by L. A "Tony" Kovach In the aftermath of the controversial New York Times article - The Cold, Hard Lessons of Mobile Home U by Gary Rivlin - has many... Read more

GENERAL MANUFACTURED HOUSING INDUSTRY TOPICS

Crucial Communications

Crucial Communications

by James Cook I am going to go way out on a limb and say that you feel frustrated, angry, maybe even hurt when you feel like somebody did not really... Read more

GENERAL MANUFACTURED HOUSING INDUSTRY TOPICS

Let's Be Positive!

Let's Be Positive!

by L. A. “Tony” Kovach Let's all put actions to our words! When we say, “let's be positive,” the vast majority of what MHProNews has published from our beginning in... Read more

GENERAL MANUFACTURED HOUSING INDUSTRY TOPICS

A Cup of Coffee with...Chet Murphree

A Cup of Coffee with...Chet Murphree

1) Who, What and Where: (Your name and your formal title at Deer Valley Homebuilders). Chet Murphree, Vice President, General Manager, Deer Valley Homebuilders, Inc.. Read more

GENERAL MANUFACTURED HOUSING INDUSTRY TOPICS

Strategic Thinking Myths

Strategic Thinking Myths

by Tim Connor, CSP I am frequently amazed at how many intelligent, talented and well meaning executives and business owners often have blinders on that prevents them from accurately seeing their... Read more

MANAGEMENT

Self-accountability - The Single most Important Trait Necessary for Enduri…

Self-accountability - The Single most Important Trait Necessary  for Enduring Success

by Tim Connor, CSP There are many traits that when embraced can contribute to enduring success. At last count when it comes to success, I found over; 2500 books, 3 million... Read more

PERSONAL REFLECTIONS, MOTIVATION and INSPIRATION

ZigOn Handling Critics

ZigOn Handling Critics

by Zig Ziglar I'm comfortable in saying that anyone who has ever done anything of significance has been, at one time or another, unfairly criticized by those who believe they deserve... Read more

PERSONAL REFLECTIONS, MOTIVATION and INSPIRATION

Gauging the Customer’s Intent

Gauging the Customer’s Intent

by Tim Connor, CSP Intent and intention seems to be a hot topic these days. Wayne Dyer has a book on the power of intention, Brian Klemmer has a book on... Read more

SALES

Be The One and Only in Your Market

Be The One and Only in Your Market

by Scott Stroud One of the Top 5 Questions you as manufactured or modular home pros should be asking yourself now is: Why should your potential customers – buyers, renters, tenants,... Read more

SALES

Upcoming Events

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MHLIVINGNEWS.COM FEATURED HOME OF THE WEEK

Classifieds

Press Releases

Register Today and Save for the 2014 Nat…

Register Today and Save for the 2014 National Congress & Expo for Manufactured and Modular Housing April 29 – May 1, 2014 - Creating Opportunities – Building Success

You won’t want to miss the 2014 National Congress & Expo for Manufactured and Modular Housing to be held on April 29 – May 1, 2014 at Caesars Palace in Las Vegas, Nevada. The Congress & Expo is the largest annual gathering of industry leaders featuring outstanding speakers, workshops, exhibits, and networking opportunities! For information on exhibiting, please visit http://www.congressandexpo.com/2014/exhibitors.asp to view the floor plan, booth prices, the list of 2014 exhibitors and to reserve your booth space. For detailed information on this important industry event, information on hotel reservations and to register, visit www.congressandexpo.com. Due to the high demand for event registrations and to allow more registrants to take advantage of the discounted rates, the early-bird rates for registration and the special Caesars Palace hotel room rate of $119 per night...

the MHMSM Team 15 Apr 2014 Corporate Press Releases

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Green Court Partners Name Matthew J. Pyz…

Green Court Partners Name Matthew J. Pyzyk and Chad V. Gardner Vice Presidents

Lake Forest, Illinois, March 20, 2014 - Green Courte Partners, LLC, a private equity real estate investment firm focused on building industry-leading companies within niche real estate sectors, announced today the promotions of Matthew J. Pyzyk and Chad V. Gardner to Vice President. Matthew J. Pyzyk joined Green Courte in June 2012 as a Senior Associate.  During his time with Green Courte, he has served in various capacities within the acquisitions and asset management teams for Green Courte's land-lease/manufactured housing communities and parking strategies. Most recently, Mr. Pyzyk has been principally focused on acquiring properties for the firm's growing land lease/manufactured home communities platform, American Land-Lease, Inc. As a Vice President, Mr. Pyzyk will continue his efforts to acquire land-lease/manufactured housing communities and focus on investment opportunities within the Florida, Desert and Northwest US markets. Prior to joining Green...

the MHMSM Team 20 Mar 2014 Corporate Press Releases

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2014 Legal Briefing Breakfast For Manufa…

2014 Legal Briefing Breakfast For Manufactured Housing Communities/Parks

Click here to register! Seating is limited. Please RSVP no later than Thursday, March 21, 2014 .  Questions: Contact Barbara Ericson Direct Dial: (657) 622-4714 or bericson@hartkinglaw.com

the MHMSM Team 14 Mar 2014 Corporate Press Releases

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2014 Tunica Manufactured Housing Show Lo…

2014 Tunica Manufactured Housing Show Looms

Our registration web link is: http://www.prereg.net/2014/tmfs. 2014 Tunica Manufactured Housing Show Business Building Seminar Series!

L.A. Tony Kovach 04 Mar 2014 Corporate Press Releases

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Updated News! 2014 National Congress & E…

Updated News! 2014 National Congress & Expo for Manufactured and Modular Housing to be Held on April 29 – May April 29 – May 1, 2014 – Creating Opportunities – Building Success

The 2014 National Congress & Expo for Manufactured and Modular Housing will be held on April 29 – May 1, 2014 at Caesars Palace in Las Vegas, Nevada. The Congress & Expo is the largest annual gathering of industry leaders featuring outstanding speakers, workshops, exhibits, and networking opportunities! With the theme of Creating Opportunities – Building Success, the 2014 National Congress & Expo for Manufactured and Modular Housing will move back to Caesars Palace with a low room rate of $119 per night. Caesars Palace provides excellent meeting facilities for the Congress & Expo and easy access to some of the best restaurants, shopping and entertainment in Las Vegas. For more detailed information on this important industry event and to register, visit www.congressandexpo.com. The early-bird rates for registration and the special Caesars...

the MHMSM Team 07 Feb 2014 Corporate Press Releases

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Eastern Ohio Home Show (produced by the …

Eastern Ohio Home Show (produced by the Ohio Manufactured Homes Association)

  Friday, May 16th - Sunday, May 18, 2014 MAPS Air Field and Museum, North Canton, Ohio (adjacent to the Akron/Canton Airport) Deadline for the home display & indoor exhibitor space is February 15, 2014! With 15 homes already committed, OMHA anticipates 20 or more fully furnished and landscaped homes for display to the public. 26 indoor exhibitors from all over the country have already purchased exhibit booth space including lenders, MH communities, retailers and service/suppliers. Local businesses and organizations throughout eastern Ohio have also asked for booth space and other show involvement. Indoor booth space is limited to 40 booths.  Interested exhibitors should register soon to ensure availability.  The Show will consist of an Industry/Dealer Day open to those in the Manufactured/Modular industry, local and state officials and community leaders followed by a three day Public Show. Homebuyer lending...

L.A. Tony Kovach 04 Feb 2014 Corporate Press Releases

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Jobs

Community Manager/Maintenance Manager Positions

We are currently looking for go-getter individuals and couples to manage and maintain our 4 star, family owned and operated, communities located in the major metro Chicago and St. Louis...

the MHMSM Team - avatar the MHMSM Team 18 Mar 2014 Community Operations

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Community Manager/Maintenance Manager Positions

We are currently looking for go-getter individuals and couples to manage and maintain our 4 star, family owned and operated, communities located in the major metro Chicago and St. Louis...

the MHMSM Team - avatar the MHMSM Team 18 Mar 2014 Management

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General Sales Manager/ Manufactured Homes

General Sales Manager/ Manufactured Homes

Opportunity – General Sales Manager for a new regional manufactured home sales center located in Belle Vernon, P.A.  Looking for someone who is looking for a GREAT career move! We are...

the MHMSM Team - avatar the MHMSM Team 04 Mar 2014 Community Operations

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Base + Commission = $100,000+ annual

Medium Sized Family owned and operated business Well established over 40 years DST Program (Dynamic Sales Training) simplifying modern technologies to enable YOU to reach your full potential, create wealth, and have...

the MHMSM Team - avatar the MHMSM Team 17 Jul 2013 Sales

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Regional Manager

POSITION SUMMARY An employee in this position is responsible for property management program for each manufactured housing community. The employee is expected to have a thorough knowledge of all aspects of...

L.A. Tony Kovach - avatar L.A. Tony Kovach 08 Jul 2013 Community Operations

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Earn up to $75,000 a year

Earn what you are worth, through true base salary, bonuses, commissions and benefits. Must be: Good communicator. Good listener. Dependable. High integrity. Solid, verifiable references. Basic computer skills on normal office software. Team player. Appropriate vehicle that is properly...

L.A. Tony Kovach - avatar L.A. Tony Kovach 28 Dec 2012 Sales

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MH Industry E-Publishing and Video Reporter/Editor Wanted

MHMSM.com plans to dive into the world of video reporting and interviews.  This will be a compliment to our current audio podcasts and e-publishing via blogs and feature articles. The right...

the MHMSM Team - avatar the MHMSM Team 07 Jul 2011 Reporter

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WordPress/Joomla Administrator needed

MH Marketing Sales Management (MHMSM.com) is an online national trade journal for the manufactured housing industry. We are a virtual team: our founder/publisher is in Chicago (Northfield), with other members...

the MHMSM Team - avatar the MHMSM Team 24 May 2011 IT and Web Development

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Sales Person for Manufactured Housing Sales Center

Sales person: Manufactured Housing sales center in Western Nebraska looking for a lot manager/sales person. Must be self motivated, organized, and had success in the industry. Sales lot...

the MHMSM Team - avatar the MHMSM Team 21 Apr 2011 Sales

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WordPress/Joomla web development assistant

MH Marketing Sales Management (MHMSM.com) is an online national trade journal for the manufactured housing industry. We are a virtual team: our founder/publisher is in Chicago (Northfield), with other members...

the MHMSM Team - avatar the MHMSM Team 17 Feb 2011 IT and Web Development

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