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Living Wisely – Expectations

August 25th, 2016 No comments
Expectations – 
One of the biggest causes of frustration and disappointment in life is the unrealized expectations of what life should give you and doesn’t.  It never will give you everything you want when you want it, so relax. You can never be happy attached to the expectation or outcomes you have in life.
To manage your expectations means, that you understand that life is just what it is.  Yes, you can set goals, plan, work and hope but in the end although these would seem to make sense, often life just doesn’t cooperate. We are all learning every day, either by accident, design, or on purpose, but we are all learning what life wants us to learn now.  So why not just flow with what is and learn to accept it all as a part of your unique journey through life.  I don’t mean that you should become a vegetable but that fighting only adds to your frustration.
 
Live wisely this week, Tim

 

Conviction

November 15th, 2012 No comments

You would be amazed at how many people quit just before they are about to achieve the success they have been working toward. They just get tired of waiting, trying or dreaming and give up. Why is this?

I believe it is for one of 5 reasons:

  • 1. They really didn’t want what they were going after in the first place.
  • 2. They thought it would be easier.
  • 3. They thought it would come sooner rather than later.
  • 4. They lost belief in themselves or their mission or cause.
  • 5. They let someone else discourage them or talk them out of wanting it.
  • 6. They failed to realize that anything worthwhile takes time, faith, patience, and yes action.

Conviction:

  • C Courage.
  • O One day at a time.
  • N No one can stop me.
  • V Vision.
  • I I can overcome
  • C Clarity
  • T Tenacity
  • I Inspiration
  • O Only you can do it.
  • N Never quit.

Is there an area in your life today where you are wavering? Thinking about giving up? I have been there. I know what it feels like to want to quit. But in the end I realized I didn’t want to really quit, just feel sorry for myself.

No one can determine another person’s limits of endurance or courage. No one can judge what another person is willing or not willing to do. Never let anyone talk you out of your dream, no matter how well meaning they might appear.

Go for it. Keep at it. Just do it and enjoy the process. Don’t expect there will always be a crowd cheering you on. Much of success is enjoyed in quiet solitude one moment at a time.

Make it a great week, In His Service, Tim

The Five Keys to Turning your Business Around in a Sluggish Economy

May 23rd, 2012 No comments

For the better part of three years I have heard from hundreds of people running organizations today that this sluggish economy is driving them up a wall. OK, so we all agree – things are not what they used to be or the way we would like them to be.

The question is – what are you doing about it? Stuck in the past and negative mindsets? Whining every day? Unwilling to re-invent your business model? Hoarding your cash? Circling the wagons? I could go on, but the only positive answer to all of these is to simply – embrace change and move on – whether you are comfortable with it or not.

I have developed a new all day program for you and your employees to help you end these negative patterns, behaviors and attitudes and finally move on with – dignity, success and increased business and profits. But the question is – are you willing to do something new and different and let go of paradigms that keep your organization stuck in a victim mindset to economic circumstances you can't control?

OK, here are the Five Keys to Turning Your Business Around in a Sluggish Economy

Employees –

The single best resource that drives your organization's success are your employees. If they are driven by fear, uncertainty and stress I will guarantee that it will take months or years to turn your business around and you will remain a victim of a sluggish economy. If they are driven by creativity, innovation, a positive culture and an empowering motivational climate – watch out – anything is possible and you will be amazed at the results that can be achieved. Focusing on the negatives, what isn't working and micro-managing every employee action and decision will sabotage employee motivation and a willingness to take risks and change things for the better. If you are not investing in your employees development – you are losing all of the benefits of a workforce that will help you emerge from these challenging times with confidence, enthusiasm and real positive and consistent results.

Customers –

Your customers are the source of all of the revenue that enables your growth, stability, progress and success. Treating customers as only a source of revenue is a recipe for disaster sooner or later. Employees under a great deal of stress will tend to lack customer understanding, compassion and a willingness to help them solve problems, but rather try and just get more business from them. Customer loyalty is earned and not purchased and it is vital for long term success and stability. If you treat customers only as a financial entity and do not focus on the quality of the relationship with appropriate communication, validation and respect you will lose their business. Your competition, even if they can not satisfy your customer's needs in an effective or positive way, will take this business away from you. If you are not cultivating your customers in a positive and consistent way you are losing business both from present and future customers.

Advertising and marketing –

"If you build it and they will come!" Sorry, not true. A cute line, but in today's world, driven by technology, this attitude will fail to yield consistent positive results. Having sold a variety of types of advertising during my early career; magazines, newspaper, trade shows, billboards and transit – I can tell you that if people don't know who you are and how you can help them grow their business or solve their problems – you will never get their business. Yes, word of mouth advertising is a great tool – but can you afford to wait for this method to take hold? I will tell you – in a sluggish economy if this is your approach – you will soon be a forgotten statistic. When the economy sinks smart people improve their advertising and marketing exposure. The rest of the business world has this archaic attitude – we can't afford it now. We will advertise and market again when things pick up or improve. Sorry – with that attitude – business will never improve for you. The second best investment you can make during sluggish times to improve business is to increase exposure and that can only be done by reaching out to your markets and its potential with creative advertising and marketing strategies and approaches.

Management mindsets –

There are only two basic mindsets when it comes to dealing with uncertainty and the future's unknowns – you can fear and deny them or you can embrace and take charge of them. Everything in an organization – its culture, prevailing attitudes, employee behaviors, decisions and overall performance is directly or indirectly related to management style, management philosophy and management mindsets. If management (ownership) has the belief that things are tough and uncertain – what do you think is filling the minds of your employees every minute of every day? If you think management mindsets do not have a 100% impact on everything that happens or doesn't happen in your organization you are living in la-la land. How's that working for you? If you want to change things bottom-up you have to change things top-down. Like it or not – you are responsible for whatever is going on in your organization – good or bad – positive or negative.

A re-invent mentality –

It's time to let go of what is no longer working – no matter how long you have done it or how entrenched it is in your organization's history or philosophy. Re-invent simply means to – let go, re-charge, re-ignite, re-vitalize and take the lessons from the past, but not the processes or approaches into the future. Re-invent is simply a – "throw-away-the-box mentality" and not just a – "think-out-of-the-box" one. It means holding on to what you believe in, but now how you deal with it. It requires surrender to the new-normal and how that is influencing your overall business approaches and their ultimate success.

This program digs deep into each of these areas and will guide your employees and members of your management team in a positive direct so you will very soon look back on these negative times – and smile. Let me add however – if you are not suffering in any way due to these sluggish economic times – imagine what your business could look like if your organization embraced these five approaches as a permanent part of your business philosophy!

If you are interested in conducting this program for your organization – contact me. If you are not – then what are you going to do to successfully emerge from this uncertain future?

Make it a tremendous year,
In His service,
Tim

Are you playing the wait and see Game?

May 16th, 2012 No comments

If I hear one more time, "I'll just have to wait and see how this potential sale goes", from someone who says they are a professional salesperson, regardless if it is manufactured housing or any other industry they are in, I think I will just have to scream out loud – YOU JUST DON'T GET IT.

Selling isn't about manipulation, but controlling the sales process. It isn't about wait and see – it's about creative sales approaches and strategies to continually move the process forward. It isn't about wasting valuable selling time on poor prospects, but having an effective prospecting system that allows you to spend time and resources on people who are good prospects now or will be in the future. It's not about trying to turn poor prospects into customers with pricing strategies, giving away the store or losing your integrity because of your desperation or ego.

I believe in keeping things simple, it makes it easier for me. There are generally two types of selling – active and passive. What's the difference?

Active selling is where you are in control of the process. Let me repeat I am not talking about manipulation. Who do you want to be in control of a challenging health issue you face – a Doctor you trust or yourself as the patient? If you haven't been to medical school I would suggest you turn the process over to the Doctor. If you don't trust the Doctor get a second opinion. The same is true of selling. The salesperson knows more about the product or service (or should) than the prospect. All the salesperson needs to do is determine how important the prospect's problems, needs or wants are to them and why. If you have both – product knowledge and prospect information – you should stay in charge of the process – active selling.

Passive selling is when the prospect says; I need to talk to so and so, I need to think it over, I need to check with another supplier – etc. and you give up, stop selling and yes, just wait and see.

I find it interesting as I evaluate many of the clients I have worked with over the years and their sales teams and sales processes – regardless of the product or service, value proposition, industry, reputation or market exposure, how many so-called professional salespeople – just wait and see – hoping that the sale will close.

Without an effective sales process which includes; prospecting identification and qualification strategies, presentation approaches, closing and overcoming resistance techniques and an effective follow-up process, you will likely end up playing the wait and see game.

Active selling requires an effective and engaging probing approach that doesn't intimidate the prospect, but does create some discomfort, uneasiness or a sense of urgency or uncertainty that will come with their inaction or poor choices. It requires a customer-focused message and the ability to disarm sales resistance early rather than respond to it later. Obviously it requires a closing approach or strategy that may not come from the sales books or sales gurus available today, but from a mix of your experience, skills and knowledge of the prospect's concerns, fears or buying history. And finally without a clear and repeatable follow-up process most of the previous steps will be wasted over the long term.

So, why don't most salespeople today have a system that they can rely on to avoid the wait and see game? Is it stupidity? Fear of rejection or coming across as pushy or manipulative? Arrogance? Naïveté? Or just laziness? Or possibly a unique combination of them all?

Make it a tremendous year, In His service, Tim

What Defines You and Your Future

April 25th, 2012 No comments

Weekly TimBit

Over the years I have observed many people and their reactions and responses to many of life's curves, roadblocks and successes. I include myself in these observations with the goal of trying to determine who I am, who I have been and who I am becoming. Sometimes it's a wonderful story that unfolds with each new day and other times it's a sad and frustrating picture. What makes the difference in our lives and how we evaluate those defining moments and their impact on us?

A better question could be why or why do we not do the inner work that is necessary for a happy, productive and worthwhile life?

No one escapes adversity in life in their relationships, health, career or finances. Life is a journey from where we have come from to where we are going and that journey is riddled with disappointment, frustration and discouragement as well as success, achievement and wonderful memories.

So again I ask you, which of the aspects of life as they unfold for you each new day – how will they define your life outlook, attitudes, behavior and outcomes?

Each of us makes numerous decisions each day that have a direct and indirect impact on how the journey for each of us unfolds. When these decisions are made with a mindset ruled by fear and uncertainty, stress and discouragement and unrealized expectations and disappointment – we will surely create a future with more of the same. When we can find the opportunity that always lies hidden within all of life's negative circumstances, we will have the ability to create a better future where we learn to let our lives be filled with peace, joy and happiness.

The key is in knowing how we chose what will define us. This definition is always grounded in one simple philosophy and that is – when our time is up here and it's time to move on to another life plane – what will have been our proudest moments and our best decisions, our regrets of words spoken or left unsaid or our actions taken or avoided for some reason. This requires the ability to leave here with few regrets knowing that we did our best every day to create a life worth living regardless of the chaos, life trauma or dramas that filled our moments, days or even years.

It takes courage to learn to live a fulfilling life in the face of trials and adversity. It takes resolve to live through life's uncertainty believing in a better tomorrow and it takes faith and hope to know that what we are going through is just – a segment of the longer life journey and that in the end, how it all turned out was more a matter of our attitudes, philosophy and beliefs than what was actually happening each day.

What will define you as the years pass and your life comes to its conclusion?

So ask yourself a simple question – regardless of your current circumstances – will you let what you are going through now define you or can you see the bigger picture of your life?

I have developed 6 new custom in-house employee development programs – effective 2012. If you have an interest in conducting one of these for your employees – I am offering special discounts for these programs for new and repeat clients. If you have an interest – contact me and we can discuss the details and my availability. Here are the new topics;

Overcoming Life's Challenges and Difficult Times.

This program focuses on the causes and cures when fear, uncertainty, doubt and insecurity fill the mindsets of individuals that prevent creativity, effectiveness and motivation.

Developing a Custom Sales System that increases sales success.

This program addresses the need for an effective, proven and custom sales system and how to create, develop and implement it to ensure that your lost sales ratio remains low. It also improves margins and market share.

Personal Organization – the vital skill for sustained sales success.

This program focuses on the skills, traits, behaviors and attitudes necessary for peak performance throughpersonal organization and personal power. It covers A-Z everything you need to do to achieve total effectiveness and increased sustained sales results.

Don't Tell me – Show me – creating employee accountability.

This program is about creating integrity and congruence between people's words and actions. The single biggest challenge in ever organization is avoiding mis-communication, assumptions and mis-understanding that contribute to redundancy, poor morale and a lack of individual accountability.

Strategic Thinking – Blending market reality with corporate goals.

This program teaches employees how to take an effective strategic approach to their roles, responsibilities, decisions and problem solving. It guides them as they continue to improve their personal effectiveness.

Beating the Competition without using price as your strategy.

This program focuses on strategies, approaches and techniques to keep current business out of the hands of competitors and how to take business away from them in an ethical and professional way..

In a rapidly changing world it is essential that all employees regardless of their roles, responsibilities, position, challenges, skills or experience utilize the latest techniques for; improving sales results, maintaining management effectiveness, improving customer satisfaction, increasing new customer acquisition, improving customer loyalty and maintaining positive, motivated and creative employee attitudes and behaviors.

These programs blend the latest ideas, approaches and techniques that ensure that all participants understand, embrace and integrate the best approaches into their daily functions. Our custom programs are tailored to the client's culture, business model, objectives, opportunities, challenges and vision and mission.

Make it a tremendous year, In His service, Tim

 

Imagination – what’s possible for you?

April 11th, 2012 No comments

Have you ever considered what great things you could accomplish in your life or who you could become beyond what you are today – if you had more time, resources, talent, creativity or opportunity?

Let me explain – everything that exists today existed in someone's imagination before it became reality. Let me repeat – nothing would exist today if it didn't first fill a person's imagination.

So what does this concept of imagination mean to you and for the quality of your life and future success and happiness? And what exactly is – imagination?

You can't see it, touch it or prove its existence. Everyone has it but some people use more of it in a positive way while others let it die within them. It is responsible for all of your creativity, success and peace and happiness or it keeps you stuck in what can't be, will never be or you don't deserve. It is the most powerful tool humans have to change their reality from what it is to what it could be.

Here's a test – I do these every now and then just to see if anyone is actually reading these messages.  When you order any item on my website for more than $10.00 before Friday and I will include a free CD "of your choice" with your order. Just tell me which one you want in the comments section and it's on me. All of my CD's are listed on my site.  Okay, back to topic . . . 

It is limitless and has no rules, boundaries or restrictions. It can create whatever you want in your mind. I did not say it can turn poverty into wealth, discouragement into optimism or failure into success – in and of itself but it can accomplish your dreams, desires and wishes if you will nurture it, listen to it and then believe that you are capable of accomplishing what messages it sends you.

I never believed that Soft Sell, my first book would ever become the world's best selling sales book in 23 languages and with sales over one million copies on the day I started writing it. But as the words began to flow early in 1980 – long hand – I didn't have a computer or even a typewriter – (if you remember what those are) but before I finished the first chapter, I did let my imagination, with its prodding and hard mental work on my part finally take over and let it create the book in its entirety.

I say this, because at the time, I didn't have a clue about the tremendous future potential of this book as I had never written anything for public use and I was not all that talented when it came to writing skills, grammar even spelling in general, but I do know that I didn't write the book – I wasn't that smart, talented or experienced. The book wrote itself or should I say – my imagination took over – all I did was put the words on the page.

Imagination when allowed to grow, flourish and be all that it is capable of, can literally work miracles in your life. The problem is that most people don't trust it, believe they are able to fulfill its promises or willing to do the work necessary for its manifistation.

Let me repeat – your imagination is limitless. The other problem is that most people fail to realize a simple truth – that what can be lies in potential in your mind but if you are letting current circumstances and perceived self-limitations deny you the belief that anything is possible then it will work against you and not for you.

Is it fear? A lack of self-belief? Or the rules, rituals and mental conditioning that people have received over the years since their birth that keep people stuck? Yes.

Is it the need to conform, fit in, play by the rules and not be considered a bit – out there – that keeps people stuck? Yes. I'm not saying that rule breakers always win and I'm certainly not suggesting that breaking the rules when other's are hurt in some way is right. What I am saying is that when we allow our conditioning to determine the quality of our life we will almost always live with frustration, disappointment and mediocrity.

Think about it – what you have accomplished in life whether; a new recipe, a beautiful garden or the success of a new business enterprise – these were the results of your imagination at work. So you know you have it, have used it at times during your life and it has contributed to your success and or happiness. So the real question is – why not stretch it, expand it, grow it, nurture it and yes believe in it and guess what – you might be surprised at what you could accomplish that at one time in your life you would have felt was utterly impossible and beyond your capabilities.

To receive your FREE CD – click on the following link:

http://www.timconnor.com/book_sales/index.php?_a=viewCat&catId=6

Let your imagination run free amd make it a great week and a tremendous year,

In His service, Tim

Do you really think you are secure in any area of your life? – Motivation Booster from Tim

April 4th, 2012 No comments

Weekly TimBit –  Security is an illusion.

Do you really think that people who have lost their home and all of their possessions in less than five minutes due to a tornado, hurricane or even a flood believed that this would happen to them? Do you think people who have saved for years and then lost all of their hard earned money due to an economic disaster ever thought that they would find themselves in this financial chaos?   Do you believe that someone who has worked in a career for years and then suddenly finds themselves in their later years looking for a job? Do you really think that someone who was in a long relationship that they believed was stable and loving would find themselves suddenly single and alone?

The answer to all of these is no they would never have thought they would have found themselves facing the circumstances they were.

Security – is an illusion.

You can save, work, love and live life correctly and expect that all will work out for you in the end but I am here to tell you if you believe that life is secure in any way you are living in "La La land".

Why do people strive so hard for future security when in reality no one can ever know what tragedy or adversity might suddenly come into their life that will disrupt or even destroy life as they once knew it? Is it ignorance – naïveté, ego dominance, arrogance, immaturity or even stupidity? The answer is yes – it is one or more of these that cause people to feel like their life is always in their control or their dominate motive is to strive for these.

I don't like tragedy or adversity whether; financial, health, physical or in relationships any more than the next person but life has taught me a simple lesson – live each day to the best of your ability – plan, set goals, hope, desire, work towards a better life, love and learn but in the end no one can predict or know the future. Oh sure, we can all say we are living each day as it comes but if you fret, worry or get stressed out about what may happen tomorrow you are misleading yourself.

Everyone wants life to be fair, prosperous, loving and safe but in the end consider; over 100,000 people lost their home last year due to a tragedy they didn't expect. Over 2000 people die each day due to cardiac issues. Over 50,000 people die in their sleep each night. Millions of people file bankruptcy each year, many due to circumstances beyond their control.

I could go on and on with statistics like these, but I am sure you get where I am going with this – I'll guarantee none of these people thought that what happened to them ever would.

No one can control all or even many of life's situations or its uncertainty. I have asked many people over the years – would you like to know what the future holds for you and almost all of them have responded – yes. Sorry folks this mindset is nor will ever be possible. Yes we can have some control over the future – we can save, eat right, work hard, have faith and hope, exercise and not have any negative emotional or physical behaviors, but in the end these alone will not ever guarantee that things will turn out the way you hope or want. And why?

We can't control other's behavior. We can't control the weather. We can't control our heritage. We can't control the economy. We can't control nature. We can't control all that has come before us – how our relatives behaved and what they experienced that influences our physical being and its natural evolution. We can't control the relentless pull of the future. And we can't control many of the changes that come into our life or their timing.

So what can we control to ensure a better future, a happier way of life and to some degree or security? All we can control is how we choose to interpret the circumstances that come into our life and then how we choose to respond to them.

How are you doing? Fighting for future security and losing the value and joy of each day as you have it or living today and doing your best, but in the end accepting that tomorrow with all of its circumstances is an unknown entity?  

Let me repeat – security is an illusion

THIS MONTH'S SPECIAL ******** I'm proud to announce my latest book is now available on my website as an EBook until it is released later this year as a paperback.  Musings of a Maverick, Or, What's really important in life. Over 100 topics and 400 pages of ideas, concepts, techniques and proven practices on four subjects – sales, management, relationships and general motivation. $14.95 – order it before Friday and I'll include a copy of my popular best-selling book – Life Is Short (a $20.00 Value)  Just go here: http://www.timconnor.com/book_sales/index.php?_a=viewProd&productId=198  ******* 

Make it a tremendous year, In His service, Tim

 

Read any books lately that set you on fire?

March 7th, 2012 No comments
Since I was old enough to understand the simple concept of OPE (other people's experience) I have read every book I could get my hands on to try and find and remain on the road to a happy, peaceful and successful life. To date I have read over 3000 books – not bragging here, I just want to say that of all of these books, 20 stand out as some of my all-time favorites that had and still have a significant impact on some area of my life. Yes, there are many more great books than the 20 I have listed below, but I will make you a promise – if you will read just one of them (if you haven't already) I will guarantee your life will never be the same – in a positive way. So here are the 20 in no particular order of importance or value.
 
A few of these are out of print, but are still available on Amazon in the  used book section.
 
What Happy people Know, Dan Baker
This book gives you all of the vital tools to find true happiness.
 
The Way of the Peaceful Warrior, Dan Millman
This book shares a simple concept that few people consider when searching for inner peace.
 
Think and Grow Rich, Napoleon Hill
One of the all time best selling books that shares 13 principles for enduring success.
 
The Power of Patience, P. J Ryan
A powerful look at one of the vital attitudes for success, health and happiness.
 
In The Flow of Life, Eric Butterworth
One of the most engaging and real books about spiritual truth.
 
Brain Rules, John Medina
Want to know why you can't change something in your life?
 
Unconditional Love, John Powell
Why love is the number one thing in people's lives that seldom is realized.
 
The Voice of Knowledge, Miguel Ruiz
This book will change the way you think and what you think about.
 
The Choice, Og Mandino
Og is one of the all-time most revered authors and this is one of my favorites.
 
Wake-Up Calls, Eric Allenbaugh
We all need a 2×4 every now and then. This book will wake you up to what really matters in life.
 
As A Man Thinketh, James Allen
Read this powerful book and your life will never be the same.
 
Nasty People, Jay Carter
A quick read, only 75 pages but it will have a dramatic impact on how you treat others.
 
The Bible
This book has the answers to all of life's challenges, goals and purpose.
 
The Reason Why, Robert Laidlaw
Written over 100 years ago and still as relevant today as it was then.
 
Man's Search For Meaning, Victor Frankl
An engaging, powerful and vital read for anyone who needs a wake-up Call
 
The Prophet, Kahlil Gibran
This book gives you the opportunity to look at life in an entirely new way.
 
The Richest Man in Babylon, George Clason
If you had read this before you hit the age of twenty by age 40 you would be a millionaire.
 
Set Your Heart on Fire, Harold Cushnir
Life is short, live it to the fullest while you can.
 
Waking Up In Time, Peter Russell
This book will rock your world, I guarantee it.
 
Jonathan Livingston Seagull, Richard Bach
This is the all-time best selling self-help book, written over 50 years ago.
 
I urge you to read any of the above if you are searching for inner peace, happiness or success.
 
Make it a great week and a tremendous year,  In His service, Tim

Management Tip No. 489

July 1st, 2011 No comments

Weekly Management Tip

During my 40+ years of working with clients worldwide I have come to believe that there are 6 critical factors that determine employee performance and long-term organization success. There are numerous other factors and I could create a list too long for you to read but I believe that almost all of them will fall under the following 6.

  1. Corporate culture
  2. Management style
  3. Training or the lack of it
  4. Communication patterns
  5. Corporate direction and focus
  6. Feedback style, timing and mechanisms

Let’s look briefly at each to see what impact they can or do have on employee productivity, moral and effectiveness. These are not in order of their importance or their impact. This will depend on a number of variables both inside and outside the organization that are influencing the organization’s environment, activities and results.

Corporate culture: Everything flows from the top down. I have a saying, “if there is anything that needs fixing or changing in an organization you need to look up the ladder not down.” Corporate culture is at the root of all behavior, attitudes, outcomes, opportunities embraced and challenges or problems ignored or repeated. Culture is why and how people treat each other. It is the unwritten rules of the road. It is created and reinforced at the top and fostered and carried out throughout the organization by decisions made or not made and actions taken or not taken.

Management style: The world is changing and the employee profile is changing. You can’t manage a group of baby boomers the same way you do the folks under 30. Both groups have individual agendas, expectations, needs, desires, goals and attitudes. If you attempt to create one management style that will work for all I guarantee you will enjoy a great deal of stress and frustration. I am not implying that you need to cater to the whims, problems or unique behaviors of each employee. You have to have standards, rules and expectations but you also need to understand that every employee is motivated by something unique to them. Discover it and you will have a dedicated, loyal and effective employee. Fail to either know it or apply it and you will spend a great deal of time dealing with motivation/attitude issues.

Training or the lack of it: Yes, I am in the business of teaching people to sell more with bigger margins and manage and lead better. This is not included as a ploy to get more business – it is a fact of life if you want employees to manage better, sell more, make better decisions, manage their time and resources more effectively etc. you have to show them how – you have to train them. They must have the skills and the use of these skills needs to be reinforced, inspected and coached. Just giving people the training is not enough. You don’t change behavior because you put someone in an all day seminar. Support materials, reinforcement and accountability are critical if you want to ensure your training investment really pays off.

Communication patterns: Information moves in a variety of directions as employees go about their normal routines. There are a variety of ways people receive information: rumors, meetings, e-mail, memo’s, casual conversations in the hall, telephone calls etc. Every one of these has the potential to confuse, irritate, invalidate, educate, inform, on and on and on. The problem with communication is it depends on a number of factors: 1) You can’t legislate or demand people give you accurate information on time. 2) Life is perceptual and everyone sees everything differently, 3) Personal agendas and ego can get in the way of an accurate and effective exchange of information. and 4) Most people are poor listeners. 5) Politics and position authority can cause people to edit information. Communication will never be perfect. My only concern is when it negatively impacts customers, profits, sales, competitive position or overall success and positive growth.

Direction and focus: After interviewing over 5000 employees in a variety of organizations in a number of industries during my career – and this one is the biggie. It is difficult for employees operating at the 500′ or 10,000′ level to function effectively if they are kept in the dark about where the organization is heading and why, how they fit into the big picture and what impact their decisions, attitudes and actions have on the organization as a whole. I am not suggesting that you open the books to every employee every month, only that if you want a motivated, dedicated effective employee base they need to know where you are going and why. Direction and focus are close cousins. One contributes to the other and without both they sabotage each other. You need both and both must be communicated, reinforced and lived.

I am also not talking about mission or vision statements here. These are valuable tools only to the degree they are in alignment with or contribute to your focus and direction.

Feedback style, timing and mechanisms: You get the behavior you reward. Behavior reinforced is behavior repeated. In other words, if you don’t like the behavior – decisions, actions, attitudes etc. of an employee you must look at the direct or indirect reward system that is in place that is reinforcing that behavior. For example if you have an employee that is constantly late and you say nothing don’t act surprised when that employee continues to be late. You also send a message to other employees that being late is acceptable behavior.

There you have it 6 vital areas for you to consider when it comes to employee and organization effectiveness.

Mid-Week Motivation Booster from Tim Connor – 6/29/11

June 29th, 2011 No comments

Weekly Quote
“The art of living is more like wrestling than dancing.”
~ Marcus Aurelius

Weekly TimBit
Every relationship has its emotional ups and downs. These are caused by any number of emotional issues. Some of the emotions that are evident in any relationship are: blame, anger, resentment, jealousy, happiness, joy, fear, guilt, emotional games, sadness, grief, pain, disappointment, unrealized expectations, cheerfulness and numerous others.

When I speak of emotional immaturity I am referring to inappropriate emotions given a certain activity, situation, or circumstance. For example, carrying resentment around for several years after the cause of the resentment isn’t healthy either physically or for the relationship. Blaming your partner for an action when they are just doing the best they can at the time with what they have is to invite a breakdown in communication and intimacy. Not being sensitive to your partners negative emotional state due to a situation in their career or life is to send a message that you are emotionally distant from their needs, desires or feelings.

Question for the week
Do you know what Emtional Maturity really is?

Recommended reading
Soul Wisdom, Zhi Gang Sha