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Home > Analysis and Commentary, Association, Business, Manufactured Housing Industry, News, People > Clayton Homes Ripped by Customer Complaints Spotlighted on ABC News

Clayton Homes Ripped by Customer Complaints Spotlighted on ABC News

October 2nd, 2018

 

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As we sit here, somebody is doing something wrong at Berkshire.”

– Warren Buffett, per Quartz.

 

I’m tired of dealing with it,” said Cody Navarre to ABC news affiliate WBRZ2 in Baton Rouge, LA.

The cabinets are falling apart, the vinyl’s coming off of them,” Navarre said. “Nails and stuff under the carpet, the front door needs to be changed, our tub needs to be fixed.”

The list goes on from there,” said News 2’s Brittany Weiss.

The retailer said that he’s addressed the issue about the home he purchased new from a Clayton Homes owned manufactured housing builder, River Birch Homes several times. Navarre said that the retailer has been out to see the issues several times.

When 2 On Your Side called the factory with Navarre’s concern, the reporter said she was hung up on.

 

The Democracy Now, and Seattle Times Effect for Manufactured Housing?

A problem for industry giant Clayton is regrettably one that often spills over for the rest of manufactured housing.

Clayton’s:

  • – FEMA MHUs sparked class action suits, post-Hurricane Katrina,
  • – Democracy Now’s tough report on Clayton, following the Haitian earthquake crisis,

“Toxic Trailers” – Clayton Homes, Warren Buffett, Kevin Clayton, Clintons – Exposé Videos

  • – or the Seattle Times/BuzzFeed and other reports in 2015 and since,

Seattle Times -Federal Investigations-Berkshire Hathaway’s Clayton Homes, GuruFocus Spotlights Buffett’s Clayton’s “Unethical,” Monopolistic Moat

have all been part of the ongoing black eye, that caused industry professionals to email this news tip to MHProNews for coverage.

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The video shown will be posted in the near future on MHLivingNews as a reminder to consumers as well as professionals that service should be prompt and correct.

We keep going through the same process,” said Navarre. “We’re going to send a crew out there, we’re going to send a crew out there. They send them out here, nothing gets done.”

One happy customer is said to tell 3 people.  One unhappy customer is said to tell 100 people. But when unhappy customers get in the newspaper, or on TV news, the bad news is measured in the thousands.

MHProNews notes that MHLivingNews will strive to turn lemons into lemonade by pointing out the dispute resolution program, which site builders don’t have, but manufactured home buyers do.  But that tip won’t mitigate for some the impression left by such a report.

There are ways that retailers, communities, developers, installers, and producers who strive to get and keep customers happy can work to turn lemons into lemonade too. But isn’t this the latest example of a reason why manufactured homes are kept at such historically low levels?  Sad, and arguably utterly avoidable. “We Provide, You Decide.” © (News, analysis, and commentary.)

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SoheylaKovachDailyBusinessNewsMHProNewsMHLivingNewsSubmitted by Soheyla Kovach to the Daily Business News for MHProNews.com. Soheyla is a managing member of LifeStyle Factory Homes, LLC, the parent company to MHProNews, and MHLivingNews.com.

Related Reports:

Manufactured Homes Could Help Solve the Affordable Housing Crisis, So, Why Aren’t More Manufactured Homes Being Sold?

Rumble over Anti-MH Law-State Association, Manufactured Housing Institute (MHI), Clayton Homes, and MHARR

 

Smoking Gun 3 – Warren Buffett, Kevin Clayton, Clayton Homes, 21st Mortgage Corp Tim Williams – Manufactured Home Lending, Sales Grab?

Has the Manufactured Housing Institute Accused Former MHI Chairman Nathan Smith of Federal Law Violations?


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