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Marketing & Sales 101 – Be Where Your Target Audience Is

May 23rd, 2017 No comments

It’s amazing what you don’t know about something you’ve been aware of or involved with much of your life.”

That quote is my paraphrase of what a baseball legend said about his profession. That quote applies to everyone, in every profession – but it is truer for manufactured housing than most realize. Here’s another pensée to ponder.

"It's amazing what you don't know about something you've been aware of or involved with much of your life." That quote is my paraphrase of what a baseball legend said about his profession. That quote applies to everyone, in every profession – but it is truer for manufactured housing than most realize. Here’s another pensée to ponder. “Learn the basics, do the basics, and teach others the basics. Doing the basics honestly, well, and consistently will put you ahead of most of your competitors.” Among the communication basics we believe in is that stating the obvious can bring amazing clarity and insights to an issue. Here’s the obvious clarity. What matters to a business is reaching their target market. There are lots of ways to do that, please let me share an example we know well. Example In marketing, a big chunk of success is a result of repetition – how many touches – which means you want to be where your target audience is. We looked at our industry with fresh eyes - approaching 8 years ago – before we launched what we now call MHProNews. We continue to step back from time-to-time and take a fresh look, and we adjust or recreate ourselves in the light of those discoveries. Be Honest With Yourself, Then Be Compelling with Your Market We all have strengths, weaknesses, opportunities and threats (SWOT). Almost 8 years ago, we saw that there was no consistent or easy way to get and stay in front of the manufactured housing professional audience. There were only 2 ‘full’ trade shows, and one partial one, and then smaller events. These – while useful – are not routine enough or profitable enough on their own for a year-round B2B marketing campaigns. That problem was an opportunity in disguise. It motivated us to create MHProNews.com. Seeing the big gap, we began to fill it by launching MHProNews.com. By creating “Daily Business News” – stories that no one else in the industry was doing – plus numerous other features – and later MHLivingNews - we’d feed the needs of thousands of professionals. That also is an obvious way of giving businesses trying to reach other MH Professionals a way to engage them every time they logged on. We rapidly became and remain number 1 as a result of doing the basics. In April 2017, in the tiny manufactured housing industry, we averaged over 7400 visits a day. Think about it! Thousands of professionals, logging on daily! That’s more than many other platforms touch in one or more months. Are Emails Enough? “But Tony, our business has a great email list.” If so, Terrific! •But what are you doing to reach those not on your list? • What are you doing to get those who may receive your email – but rarely if ever open it – to discover who it is sending them that message? "It's amazing what you don't know about something you've been aware of or involved with much of your life." People you know, and who you think know you, may not realize something you want them to. So, your operation has to “step in front of them.” Often! Daily, if possible! That means, you have to be where they are already looking, because they want to look there. B2B, that best place is MHProNews – thousands of readers just like you, from the industry’s billionaires and billion-dollar operations, to the mid-sized companies or the mom-and-pop businesses. This same principle applies to those businesses selling products and services to consumers (B2C). So back to the top. Marketing and Sales 101. Get and stay in front of your target audience. Do so in ways that your target audience will a) want to find you and b) will keep coming back, because they want to come back. Why are we more successful than others that have come and – mostly – gone? Because we KNOW the retailing, production, communities, lending and other services that go along with manufactured housing. We know the professional audience and the public too. We have the tee shirts, because we’ve sold the homes, knocked on the doors, walked the lines, been under the homes, know the firnancial services and what makes them tick, etc. etc. Everything else are details and commentary. Check back next week for more Marketing and Sales basics. And if you need specialized products or services - call or email us, first or last - but call us. Odds are we can do more for your budget than anyone else. Because we know, live and love the manufactured home business! We know and have your target audiences! ## L. A. 'Tony' Kovach MHLivingNews.com | MHProNews.com | Office 863-213-4090 | Connect on LinkedIn: http://www.linkedin.com/in/latonykovach +++ Whether you think you can or whether you think you can't, you're right. - Henry Ford

Image credit, MHProNews.com All Rights Reserved.

Learn the basics, do the basics, and teach others the basics. Doing the basics honestly, well, and consistently will put you ahead of most of your competitors.”

Among the communication basics we believe in is that stating the obvious can bring amazing clarity and insights to an issue.

Here’s the obvious clarity. What matters to a business is reaching their target market.  There are lots of ways to do that, please let me share an example we know well.

StatingObviousBringsClarityMastheadManufacturedHousingIndustryCommentaryMHProNews

Image credit, MHProNews.com All Rights Reserved.

Example

In marketing, a big chunk of success is a result of repetition – how many touches – which means you want to be where your target audience is.

We looked at our industry with fresh eyes – approaching 8 years ago – before we launched what we now call MHProNews. We continue to step back from time-to-time and take a fresh look, and we adjust or recreate ourselves in the light of those discoveries.

Be Honest With Yourself, Then Be Compelling with Your Market

We all have strengths, weaknesses, opportunities and threats (SWOT).

Almost 8 years ago, we saw that there was no consistent or easy way to get and stay in front of the manufactured housing professional audience.  There were only 2 ‘full’ trade shows, and one partial one, and then smaller events.  These – while useful – are not routine enough or profitable enough on their own for a year-round B2B marketing campaigns.

That problem was an opportunity in disguise. It motivated us to create MHProNews.com.

Seeing the big gap, we began to fill it by launching MHProNews.com. By creating “Daily Business News” – stories that no one else in the industry was doing – plus numerous other features – and later MHLivingNews – we’d feed the needs of thousands of professionals.

That also is an obvious way of giving businesses trying to reach other MH Professionals a way to engage them every time they logged on.

We rapidly became and remain number 1 as a result of doing the basics.

In April 2017, in the tiny manufactured housing industry, we averaged over 7,400 visits a day. Nothing else like us even comes close.  Think about it!  Thousands of professionals, logging on daily! That’s more than many other like platforms – as good as they may be – touch in one or more months.

Are Emails Enough?

“But Tony, our business has a great email list.” If so, Terrific!

  • But what are you doing to reach those not on your list?
  • What are you doing to get those who may receive your email – but rarely if ever open it – to discover who it is sending them that message?

It’s amazing what you don’t know about something you’ve been aware of or involved with much of your life.”

People you know, and who you think know you, may not realize something you want them to.

GreatnessBeginsWithBasicsBlockTackleRunExecuteABCsManufacturedHousingMarketingSalesManagementMHProNewsLATonyKovach.1174

 

So, your operation has to “step in front of them.” Often!  Daily, if possible!

That means, you have to be where they are already looking, because they want to look there.  B2B, that best place is MHProNews – thousands of readers just like you, from the industry’s billionaires and billion-dollar operations, to the mid-sized companies or the mom-and-pop businesses.

This same principle applies to those businesses selling products and services to consumers (B2C).

So back to the top.  Marketing and Sales 101.  Get and stay in front of your target audience.  Do so in ways that your target audience will

  1. a) want to find you and
  2. b) will keep coming back, because they want to come back.

Why are we more successful than others that have come and – mostly – gone?  Because we KNOW the retailing, production, communities, lending and other services that go along with manufactured housing.  We know the professional audience and the public too.

We have the tee shirts, because we’ve sold the homes, knocked on the doors, walked the lines, been under the homes, know the firnancial services and what makes them tick, etc. etc.

Everything else are details and commentary.

 

shutterstock-ipadcredit-daily-business-news-mhpronews-com-774

Thousands a day are doing this! 15 Minutes a Day on MHProNews, and 15 minutes daily on MHLivingNews.com – free tools for the Public and Professionals that provides resources for industry image, education and thus growth.

Check back next week for more Marketing and Sales basics.

And if you need specialized products or services – call or email us, first or last – but call us.  Odds are we can do more for your budget than anyone else.  Because we know, live and love the manufactured home business! We know and have your target audiences! ##

LATonyKovachPresentingIndustryMembers-MHProNews

Think beyond Feature Advantage and Benefit – FAB – which only positively impacts maybe 1 in 4 of all MH shoppers! FAB should only be used when needed. Learn what 21st century customers today really want. Tony is the most widely known & respected MH marketing services, consultant and MH sales trainer in the U.S. He and his team publish MHLivingNews.com and MHProNews.com.

 

L. A. ‘Tony’ Kovach MHLivingNews.comMHProNews.com| Office 863-213-4090 | Connect on LinkedIn: http://www.linkedin.com/in/latonykovach

+++

Whether you think you can or whether you think you can’t, you’re right. – Henry Ford

 

B2B and B2C Manufactured Housing Marketing, Sales, and Management

May 12th, 2017 No comments

You’re here for good reasons. To learn, grow, earn and return.

In Merchants and Crusaders, we described why it makes sense to do business with us.

800 words could be summed up for marketers this way. We’re #1.

Merchants&CrusadersMastheadBlogMHProNews600

We have the best and biggest B2B audience of its kind in the industry. B2C, we provide home seekers the answers they are looking for that cause more cash and credit qualified customers to say “yes” to buying a manufactured home.

Our concept is simply better story telling.  We do that in user friendly ways.

Professionals and the public want to be more informed before they act today. We make that possible.

The new MHProNews.com website provides increased engagement for marketers.  Our videos, for example, feature a range of styles that get results for our clients.

MHLivingNews.com also continues to evolve, but as the video interview with one of our B2C clients on this page reflects, what we do, works.  Listen to Tom tell his story, and odds are you’ll have several ‘aha!’ and ‘eureka!’ moments.

Tom Fath Discusses How Engaging the Media Boosted Manufactured Home Sales, Homeowner Satisfaction from ManufacturedHome-ModularHomeNews on Vimeo.

In This I Believe,” you get the vision of the motivations and morals that inspire and move MHProNews.com and MHLivingNews.com.

MHLivingNews-ImprovedLivingForLessLogoMobileManufacturedModularHomeLivingNews

We believe in ethical, sustainable ways that can grow a business or location like yours to ever greater potential in a timely, cost effective way. That in turn grows our industry to its potential, which is several times higher than it currently is.

mhpronews-logo-dropshadow-manufactured-home-pro-news-logo

Got a B2B or B2C challenge? 

Feel free to reach out by email or call.  Tell us your goals, your challenges, and budgets. Together, let’s see how we can best advance your cause to maximize your results.

Video. Websites and off-line Marketing. Sales Coaching & Training. Sales RecruitingConsulting. Enhanced PR.

Our original name was MHMarketingSalesManagement.com. We quickly dominated, which tells you we can help you dominate in your market too.

mhmarketingsalesmanagement-logo-mhpronews-com-drop-shadow-

We know the business from the ground up.  We know the target audiences.

So, the odds are good that we can serve you better than anyone else in the industry.

Check out our LinkedIn endorsements and hundreds of recommendations. ##

LATonyKovachPresentingIndustryMembers-MHProNews

By L. A. ‘Tony’ Kovach
Managing Member,
LifeStyle Factory Homes, LLC dba:
MHLivingNews.com | MHProNews.com | 863-213-4090

Manufactured Home Financing, Video and Story Telling

January 30th, 2016 No comments

The right types of story telling will increase sales. Marketing and selling a big ticket item like a manufactured home often includes financing. In the Dodd-Frank/CFPB era, there are many things that you as a retailer or community can’t say or do, but that we as trade media can accomplish legitmately as part of an interview video.

3-Shocking-Marketing-Stats-2013-credit-jureviciousstudios-postedCuttingEdgeBlog-MHProNews-com

This 3rd party infographic underscores points that we’ve made for years on the Cutting Edge of MH Marketing and Sales blog. Namely that weekly blogging increases traffic, videos increase conversions and inforgraphics or other images also spur bottom line results. Graphic credit, 3-Shocking-Marketing-Stats-2013-credit-jureviciousstudios.

There are also FAQs – Frequently Asked Questions – that come up about manufactured homes, land-lease communities, etc. Those FAQs are best turned into a video. That:

  • saves you time (time is money),
  • can help insure more standardized – properly tailored, legally compliant –  statements,
  • can increase conversions (think more clients, more sales)
  • and can create other visuals that compliment the message.

Such standardized messaging videos can be good for marketing – business to business (B2B), or business to consumers (B2C).

We shot this video interview with Don Glisson Jr., Chairman of Triad Financial Services. As you see, we did this without scripts, teleprompters, etc.

When you look at your marketing activities for 2016, keep in mind that a recent study indicated that conversions (think – more leads, more closings) go up 76% when your prospects see a video involved.

Last thought for today. Many will watch a video, and listen to a message that they would NEVER sit through the same information on a phone call, face to face or other form of outreach.

One of the best parts of what we do with videos is that they are branded as news. Clients can use them on their website(s), emails, TV monitors in an office waiting room, etc.. Because we use it as a news item on MHProNews (B2B) or MHLivingNews (B2C), the exposure is increased, at no added cost.

Ready for a better result in 2016? Give us a call to discuss videos as part of your marketing and sales training budget. ##

LATonyKovachPresentingIndustryMembers-MHProNews

Tony is the most widely known and respected MH marketing and sales trainer in the U.S.. Tony will be presenting during the Tunica Manufactured Housing Show.  The seminars are all on March 22nd, so you have full time on the model homes and exhibits,  see details, linked here.

By L. A. ‘Tony’ Kovach.

Two Ways To Earn More in MH 2016

December 13th, 2015 No comments

There are two ways to earn more in 2016 selling manufactured homes (MH) or filling vacant MH sites. There is 1) trial and error, groping for ways to improve marketing and sales performance. Then there is 2) leveraging other’s knowledge, expertise and experience to shorten the learning curve, and advance your business or career more rapidly.

We’ve worked with pros at various levels from East to West, North and South. We see and teach what works in MH to attract and sell more customers with cash or good credit.

MHC-MD-fillvacancies

This illustrates real world results in actual MH Communities and it works for MH Retail Centers.

What do missed sales and vacant home sites cost you? How many more apartments are being rented – or conventional houses are being sold – in your market(s), that cost more monthly than MH would?

Imagine if YOU invented a car, truck, SUV, van or crossover that sold for 30-50% less than other new vehicles, with a good promotion, it could become a huge success. Proof? Hyundai and Kia saved their buyers 5%-10%, and rapidly grew their market share in the U.S..


TWOwaysToLearnMoreEarnMore-TrialError-HireExpert-575x178-

You can successfully apply that principle too, in your MH market. If you can save someone even 10%-20% on housing costs, in an economy like ours, your phones should be ringing and then doors swinging with a growing number of more qualified buyers.

The case can be made that it’s costs you far more to use trial and error than it does to hire an expert to do and coach as needed. With expert steps, you work your way up faster and with higher ROI yields on marketing and sales.

ManufacturedHousingProfessionalMarketingSalesServicesOfferedByMHMSM-com-LATonyKovach-team

We do a lot for our clients well, but we don’t claim to do it all. Those services you need that we don’t offer, we can often point you to someone else that is reputable who can do that work for you. So often, one call can lead to a solution for all of your location(s) challenges.

You go to an MD for expert advice, attorneys for expert advice, in MH – turn to us for the expert marketing and sales advice you may need. Who else has a track record that even comes close?

ProvenResultsRetailMHCommunities-

You can attract more customers with cash and good credit with the right approach, we do. BUT you must be able to engage them in a way they respond positively! You don’t ‘mobile home’ a potential site built buyer. We can teach you how, others have, you can too.

When others in MH fill more sites, or sell more homes – that means you could too. The only risk is the willingness to learn and do what’s new, that will yield better results. We tell people before we take a dime, if there is a lack of commitment, don’t start. Those committed, succeed. Investing in one or more of our marketing and sales systems is investing in your future.

There are two possible ways to do more that might earn more. One = Costly Trial and Error, or Two = hiring someone who knows how to grow bottom lines like yours in MHRetail and MHCommunites.

End 2015 by stopping the guessing, by stopping costly trial and error. We know what works, whenever our proven plans are put to work. Many are already wasting more on trial and error than the investment would be in having the pros who know do the outsourced work for you. Call 863-213-4090 or email. The initial consult by phone is our Christmas-New Years gift to you; its ‘on the house.’ ##

LATonyKovachPresentingIndustryMembers-MHProNews

Tony is the most widely known and respected MH marketing and sales trainer in the U.S..  He will be presenting to attendees at the Tunica MH Show in March, 2016. Click the photo above to see a video, and learn what others say.

By L.A. ‘Tony’ Kovach.

Words Matter – Mobile, Trailer vs. Manufactured Home Marketing, Sales and Management

September 20th, 2015 No comments

Every savvy marketer knows that your choice of words matter. Any thinking, successful sales pro should knows that too. It stands to reason that management should also be aware of that reality.  Sadly, we see widespread evidence that much if not most of MH fails to grasp a truth uttered by no less a figure than real estate and manufactured home community mogul, Sam Zell.

“Pencil head, it’s not a trailer park.” – Sam Zell

Let’s press on and say, when an MH pro calls our industry’s homes “mobile homes,” they are making a mistake. Yet across the spectrum, we see players of all sizes make the same excuse the media often does.  ‘People say mobile homes, a number of my customers say ‘trailer house,’ why should I correct my customers?  Why shouldn’t I just go with the flow?’

Because words matter.  Facts matter.  Image matters.

I-doThinkThatPersonCanAdaptChangeSuccessfullyCan-doMmindsetProvidedWillingMakeCommitmentLearning-JimClayton(c)2015MHProNews1com-

Change always occurs, every moment of every day. The question is, will you embrace change or get run over by it? To see and hear great insights from Jim Clayton, check out the in depth video interview we did with him, linked here.

When we do out Inside MH Road Show, we often have home owners who struggle with that same issue.  They tell us off camera, they ‘don’t want to be known as “trailer trash.”’

Ok. Then correct your usage of words. We in MH ought to support and lead that effort.

There are people with weak will and weak minds.  I trust that doesn’t include you, because only those looking to advance – which requires will and intellect – are going to read this.

Before we start an interview, I routinely chat with the person that will be on camera with me as the videographer is setting up. One day, a man was saying mobile home this, mobile home that.

fisherman-dave-cavinder-pupply-new-durham-estates-westville-indiana-manufacturedhomelivingnews-com-inside-mh-road-show-video-fishing-contest-winning-secret-575-315

Want to understand your customer base better? Check out videos like this one with Dave Cavinder, real interviews with real MH home owners.

I asked him (Dave) a question. If you had to sell your home, which do you think would bring you more money?  Calling your residence a

  • Trailer house
  • Mobile home or
  • Manufactured home?

For virtually all of the interview, that man who spent his whole life saying mobile home began to say, Manufactured Home. By the way, the interview was delightful, a real hoot!  Check it out, linked here.

There is a code difference, which means there is a legal difference, with a manufactured home.  We have built no mobile homes in the U.S. since June 15, 1976. You Don’t have to sacrifice SEO to use the right terminology! When you elevate our industry, your lift location and your self up when you properly say ‘manufactured home.’  The short version?

pencil-head-its-not-a-trailer-park-els-chairman-sam-zell-c2013lifestyle-factory-homes-llc-all-rights-reserved-manufactured-housing-pro-news

To see the exclusive insights and comments for MH Pros from Sam Zell, Point of the Spear and You’ve Got to Have Confidence, click here.

“Pencil head, it’s not a trailer park.” – Sam Zell, Chairman, ELS

Attend one of our upcoming marketing and sales seminars, New York is up next.  If your team needs a speaker or trainer, discover why we get such high ratings from those who work with us.  If the bottom line matters, and it does, you’ll be glad you did. ##

By L. A. “Tony” Kovach.