Archive

Archive for January, 2014

7 Years Old and Going for It!

January 26th, 2014 No comments

There is a little fun but a real lesson here for those who do marketing, sales or leasing in the manufactured housing field. The lesson is being taught by a 7 year old, which makes it particularly interesting – and powerfully insightful! Please hang onto your hats for a fast ride, courtesy of the just completed 2014 Louisville Manufactured Housing Show.

Have a Plan

The saying, “build it and they will come” is an interesting Hollywood fairy tale. “Showing up” is NOT enough in business today. Be it Business to Business (B2B) or Business to Consumer (B2C) marketing, having a savvy plan is important.

Remember too, All professional success is based upon systems!

Think about the last fast food restaurant you walked into, or the last hotel you checked into. There are

systems that these operations have, and they teach their team members to do what the plan calls for, and when that plan is followed, success is the result.

The same is true in manufactured housing, at the wholesale – B2B – or retail – B2C – levels.

Need a plan? Call me, and let's discuss what it is that you do, and what sort of plan might make sense for you, your location or operation!

Implement the Plan with Gusto

In the example we will share today, the goal was to maximize the possible contact opportunities from the 2014 Louisville Manufactured Housing Show. The plan included a role for our son. Pre-Show, we promoted the Youngest Exhibitor, who just happens to be our son 7 year old Tamas (pronounced “Tah Mash”) Kovach (pronounced Co-Vatch = like a Watch).

As we did last year at the Tunica Show, we gave our son a very simple – but important! – assignment. Pass out buisness cards to everyone that passes by our booth. We gave him a simple sentence to say – and to start with the word “Please” (good manners matters! 😉 – we agreed upon a rate of pay, but also told Tamas that good performance would yield a bonus.

Our son passed out not one box of buisness cards at the show, but over 2 boxes, solo! Yes, he earned his bonus. He was brimming with energy, and ran to nearby booths or to passers by in the corner ailes to hand out the cards.

At lunch one day, we looked around, trying to see what happened to our son. We found him busily handing out cards to people at the near by tables! Not part of the plan, but the people he approached all seemed quite delighted.

The photo below is courtesy of Gina Beasley, Tennessee Regional Manager and Ast. VP of Sales for UMH Properties.

Gina wrote in part: Wow Tony, gotta to tell you how much I enjoyed seeing your son, he is absolutely adorable! Check out the picture of him handing out your business card to Chet Kearney, Chris Lindsey's assistant. So sweet and the fruit don't fall far from the tree!!!”

Thanks so much, Gina, for the photo and kind words. We had literaly dozens of comments from people all over the show floor, who would come up and say this or that kind thought about our son.

Mission accomplished! Tamas' Mama gets the credit for the cool clothes and so much more.

tamas-kovach-right-handing-chet-kearny-business-card-soheyla-kovach-c-mhpronews-com-latonykovach-com-mhc-md-com-2014-louisville-show-booth-.png

True Enthusism Makes a Difference!

Let's be objective for a few moments. Our son didn't always do exactly what we asked. What 7 year old does?

But his unbridled enthusiasm made a huge difference! Most pros would have been thrilled to have handed out half that number of cards or literature, enthuisiam made the difference for our son.

His natural smile and the joy of giving his best effort made another big difference. I'm sure Zig Ziglar would have been tickled had he seen our son in action too.

Zig used to say, 'Enthusiasm ends in the letters IASM, which means “I Am Sold Myself!”

Questions…

  • Are you and your team sold on your own product or service?
  • Are you brimming with confidence in what you are striving to accomplish?
  • Is the joy from your work evident to all who see you?

My son reminded me of many things during the show, including the power of enthusiasm.

Years ago a man wrote me saying words to this effect; 'Even a so-so plan, that is put to work with gusto, often yields an above average result.' Then he praised the plan that we used, and said that the great result was the combination of both good effort and a good plan.

Make a plan for your business for this quarter, this year, for all of your events and for your life.

Then break it down into the clear steps, elements of a system, just the way others businesses do.

Then do your best to implement it. Adapt as necessary.

If you love your work, your confidence and joy will shine through.

When you do, those whose paths you cross will remember you, and when they can, they will reward you with their business. Got a plan? Remember the 7 Year Old's lesson and “Go for It!” ##

(Editor's Note, our sincere thanks to Gina Beasley at UMH Properties for sharing the photo and the kind words! Hats off to all of those who pulled together and made the 2014 Louisville Show a big success.)

L. A. "Tony" KovachL. A. 'Tony' Kovach
ManufacturedHomeLivingNews.com | MHProNews.com |
Business and Public Marketing & Ads: B2B | B2C
Websites, Contract Marketing & Sales Training, Consulting, Speaking:

MHC-MD.com | LATonyKovach.com | Office 863-213-4090

Connect on LinkedIN:
http://www.linkedin.com/in/latonykovach 

All Success Starts With This!

January 17th, 2014 No comments

You may have the most talent of anyone on the planet. That is no guarantee of success.

"Patience, persistence and perspiration make an unbeatable combination for success.”ArrowARZTsuccess-free-digital-photos-net-.jpg
– Napoleon Hill

Or how about this?

 

 

Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.”

Calvin Coolidge

Or this?

“A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success.”

– Elbert Hubbard

The U.S. and British military have used variations on this theme, Proper planning and preperation prevents poor performance. So true!

The best system in the world, improperly used, will produce a diminished result. But the reverse is also true, even a so-so system, applied within vigor, will produce a better outcome than no system or a poorer system will.” – The Elk

Too many people in our industry just wing it. That's wrong!

Too many in our industry fail to dedicate themselves to learning or developming a process that will work for them.

Start with a good attitude. Then, make a decision, a commitment you won't go back on.

Manufactured Housing has a tremendous story, and too few understand it. Too many have their minds closed to manfuactured housing! Who's fault is that? Let's start by looking in the mirror. We have to own this, we have to change it in our market(s).

Learn how to expose more people in a positive way to our industry at a free seminar in Louisville KY at the KEC, Wednesday January 22 and 11:10 AM.

Can one session change your world? No, but it can be the start! Consider these quotes:

Tony

I appreciate your training session with our team…I have heard so many positive comments about your presentation I love the way you stay so positive and stay so excited about what you do it is contagious you have my team modivated…Thanks again for a great presentation.”

Chris Lindsey, VP UMH

 

Tony,
Great job!”
– Sam Landy, CEO UMH.

northwing-kentucky-expo-center-credit-kyfair-org-posted-masthead-blog-mhpronews-com-.jpg

If you have not already pre-registered, you can bring photo ID and sign up at the door, like these pros did last year.

louisville-show-onsight-registration-posted-masthead-blog-manufactured-housing-pro-news-.jpg

The presentation will be in the Seminar room, which is across the big lobby from the entrance shown above, see the map below.

2014-louisville-manufactured-housing-show-seminar-location-map-masthead-blog-mhpronews-.png

Success is a process. It begins with a good attitude and a decision. It continues with proper prepearation that prevents poor performance!

We will introduce you to the ways you can change the image of manufactured housing in your market, one person at a time! See you in the seminar room, on the show floor, model homes and mixer.

Please stop by our booth #115 for a free handout that will connect you with the resources for building your future! ##

L. A. "Tony" KovachL. A. 'Tony' Kovach
ManufacturedHomeLivingNews.com | MHProNews.com |
Business and Public Marketing & Ads: B2B | B2C
Websites, Contract Marketing & Sales Training, Consulting, Speaking:

MHC-MD.com | LATonyKovach.com | Office 863-213-4090

Connect on LinkedIN:
http://www.linkedin.com/in/latonykovach 

What’s CRM? How Can it Make Your Location(s) more Money in 2014?

January 12th, 2014 3 comments

The value of CRM is demonstrated by the fact that hundreds of thousands of companies of all sizes in the U.S. use it to grow their business and improve their bottom lines. Our company doesn't sell CRM services, but we recommend it's use to the majority of our client's. So lets's answer a few common questions about CRM, you and your operation.

crm-word-cloud-300x216.jpgWhat is CRM?

Because we promote its use in articles, at live events and in training, a common question we get is what is CRM?

CRM is short for Customer Relationship Management. Briefly, CRM is software that when properly used helps a company's professionals stay in touch with prospects and customers.

Why use CRM?

Bluntly, because using CRM makes you more money! Common statistics are that proper CRM use will increase your business 15%-25% or more. When you consider the modest cost, this is a real no brainer.

CRM also protects your marketing investment! Most sales or leasing people can handle no more than 20-40 prospects using paper or manual notes. If you are getting a volume of leads or walk in customers, CRM use protects the dollars you are investing to bring those customers in.

Respected JD Powers and Associates studies are among those that point out the common sense fact that those who stay in touch with their customers greatly increase the odds of doing business.

I emphasize using CRM properly, because some may have CRM, yet fail to use it. Don't waste your money that way! If you get it, or have it, then use it.free_crm_systems.jpg

And if you have CRM, and don't like your current system, then why not see what else is available?

Why CRM in MH is More Important Now than Previously

In the Dodd-Frank/CFPB regulations era, CRM is arguably even more important now than previously. Why?

Because studies show that cash or good credit customers tend to shop 90-180 days in advance. They have cash or good credit in part precisely because they plan ahead. Those who stay in touch with those prospects are far more likely to close them than those who have a hit or miss approach.

Flash Bulletin!

Enjoy a Free, Special Presentation at the Louisville Show on CRM! We arranged for two industry veterans to do a rapid fire 25 minute session on CRM. Get first hand insights in their respective CRM systems. Learn more about this on the Show's opening day, Wednesday at 9:30 AM in the Seminar Rooms at the Louisville Show. See the map below for the location of the seminar rooms.

By the way, here are the other free, show sanctioned seminars that will take place at the Louisville Show:

http://louisvillemanufacturedhousingshow.com/louisville-2014-show-money-seminars/

Tony Kovach will do a quick introduction to this session on CRM, and the presenters will be:

Scott Stroud of BuilderRadio and Sell More Homes Academy, you can see Scott's current article at this link:

http://www.mhpronews.com/home/featured-articles/january-2014/117-marketing/6873-selling-to-or-against-buyer-perceptions-part-2-10-steps-to-changing-buyer-perceptionsp

Our other presenter will be Jason Brady with ManufacturedHomes.com, you can see his current article on our site, linked here:

http://www.mhpronews.com/home/featured-articles/january-2014/138-general-manufactured-housing-industry-topics/6870-start-the-year-off-right

There are 48 new model homes, 80 exhibitors, receptions/mixers, great networking and now 5 free, show sanctioned and business building seminars as reasons to be in Louisville January 22-24th. If your plans take you to Louisville, please be sure to attend this fast paced, insightful session on CRM and how it can help YOU close more sales in 2014! ##

FYI, we will be in booth #115 at the show, right by the main entrance to the show floor.  Please stop by and say hi!

(Image credits, MHI and MHProNews)

L. A. "Tony" KovachL. A. 'Tony' Kovach
ManufacturedHomeLivingNews.com | MHProNews.com |
Business and Public Marketing & Ads: B2B | B2C
Websites, Contract Marketing & Sales Training, Consulting, Speaking:

MHC-MD.com | LATonyKovach.com | Office 863-213-4090

Connect on LinkedIN:
http://www.linkedin.com/in/latonykovach 

Selling $2,000 – $20,000 “Mobile Homes” vs. Selling $40,000 – $200,000+ Factory Built Homes

January 5th, 2014 No comments

It is amazing that so many in the manufactured housing industry are stuck selling homes priced under $30,000. Don't get me wrong! Any sale that fills a vacant home/site or moves another home out of a street retailer's inventory is good. But until the majority of communities and retailers learn how to selling homes priced from $40,000 to $200,000 plus, our industry will continue new home production levels at historic lows.

Is there a way to sell more “residential” style homes without abandoning the pre-owned and entry level VOG homes most sell? Yes there is!

We know from real world experiences from coast to coast and border to border that factory built homes can compete head to head with conventional construction. Nor are we or are clients the only ones! There are operations that 'get good' at attracting customer who have good credit or who can write the check for a nice 'residential style' manufactured or modular home.

Bottom Feeding or Going for the Gold?

The Harvard study on rental housing, 10,000+ baby boomers retiring daily and the need for 20,000,000 new housing units by 2030 are all factors that point to a huge opportunity for a manufactured housing industry slowly coming back up to some 60,000 new home shipments per year.

Our experience shows that by reaching out to a broader mix of customers – not abandoning the lowest rungs on the housing ladder while reaching out with appropriate marketing to the better qualified customers – can work!

In his exclusive interview MHProNews.com, A Cup of Coffee with…Rick Rand, the award winning community owner/operator referenced 'bottom feeding.' This was a reference more to credit worthiness, and was not meant to be a put down to anyone, but rather points to the fact that so many in our industry fail to attract the more credit worthy customers. As more CFPB regulations kick in during January 2014, the need for retailers and communities to attract better credit customers or those who can pay cash becomes ever more clear.

In the interview with Hall of Fame inductee and highly successful independent retailer Mike Evans, training is part of the key that makes for their success.

At the 2014 Louisville Show, a number of seminars will be presented that are geared towards introducing communities, retailers and builder developers to facts and systems that work today to improve image, attract better qualified customers and sell more homes.

The traffic on the Louisville Show website tells us that the #1 page being accessed after the home page is the seminar page! Industry pros are pre-registering to attend the show in record numbers post 2010, and the seminars are expected to be robustly attended.

The map to the seminar rooms at the fabulous Kentucky Exhibition Center (KEC) is shown below.

seminar_locations_map-louisville-manufactured-housing-show-2014-posted-cutting-edge-blog=mhpronews-com-.png

At the Louisville Show, on Wed at 11:10 AM, immediately after the finance seminar, we will present a FREE session introducing some of our free, low cost or good ROI ways to improve image and grow results.

l-a-tony-kovach-dominate-your-locale-market-seminar-louisville-show-cutting-edge-blog-mhpronews-com-.png           manufactured-home-seminar-l-a-tony-kovach-cutting-edge-blog-.jp.jpg

You won't learn all our proven methods in less than an hour, but you will discover more than enough ways to improve and grow your business!

Don't take my word for it, see for yourself why we've received literally hundreds of Linkedin endorsements and dozens of recommendations over the years. See for yourself at the page linked above or throughout the MHC-MD.com website.

Then on Thursday, if you are in the MHC business, make sure you attend the Lesson's Learned session lead by MHC veterans! You can learn more at this link, and we will announce more details on that days ahead.

Financing you can use TODAY, Marketing and Sales tips and MHC insights from proven pros, all this and more awaits you at the 2014 Louisville Show…just 2 weeks away! Mark your calendars, change your plans, don't let the weather scare you away from the indoor comfort of the most popular venue in manufactured housing in 2013!

Selling $2,000 to $20,000 homes is easy. Discover at the seminar above insights into our proprietary system that we use to market and sell the $40,000 – $200,000 plus homes, including high end homes in land lease communities!

When we are not in the seminar room, you will find me/our team at booth #115, right by the main entry doors. Please do stop by to say hi, and you can collect something special that can help you grow your results in 2014. ##

PS: Check our many Exclusive and Red Hot Featured Articles for January and see the other new stories at MHLivingNews.com too.

L. A. "Tony" KovachL. A. 'Tony' Kovach
ManufacturedHomeLivingNews.com | MHProNews.com |
Business and Public Marketing & Ads: B2B | B2C
Websites, Contract Marketing & Sales Training, Consulting, Speaking:

MHC-MD.com | LATonyKovach.com | Office 863-213-4090

Connect on LinkedIN:
http://www.linkedin.com/in/latonykovach